Store Policy
Customer Care
At Homora House, we believe great customer service is just as important as great products. Our goal is to make every part of your shopping experience simple, reliable, and stress-free.
Whether you have a question about a product, need help with an order, want to check your shipping status, or need assistance with a return or refund, our customer care team is here to help.
We're Here to Help
If you need assistance, please reach out to us through our contact page or customer support email. When contacting us about an order, please include your order number and as much information as possible so we can assist you more quickly.
Response Time
Our customer care team typically responds within 1–2 business days. During weekends, holidays, or periods of high demand, response times may be slightly longer.
We appreciate your patience and always do our best to respond as quickly as possible.
Your Experience Matters
Your satisfaction is important to us. We continuously work to improve our products, service, and shopping experience based on customer feedback.
Thank you for choosing Homora House. We truly appreciate your trust and look forward to serving you.
Privacy & Safety
At Homora House, we value your privacy and are committed to keeping your personal information safe. We only collect information that is necessary to process your orders, provide customer support, and improve your shopping experience.
Your Information
When you place an order, we may collect details such as your name, email address, shipping address, and order information. This information is used to process and deliver your order and to provide you with updates when necessary.
Secure Payments
All payments are processed through secure third-party payment providers. Your payment information is handled securely by these providers, and we do not store your complete credit card information on our servers.
Cookies
Our website may use cookies and similar technologies to improve your experience, remember your preferences, and understand how visitors use our website.
Your Privacy
We only share your information with trusted service providers when necessary to operate our store, such as payment processors and shipping partners. We do not sell your personal information to third parties.
If you have any questions about your privacy or how your information is used, please contact our Customer Care team. We are always happy to help.
Wholesale Inquiries
Interested in selling Homora House products in your store or online shop? We’d love to hear from you!
We work with retailers and business partners who are looking for unique, practical, and quality products for their customers. Wholesale opportunities may include special pricing, larger quantities, and flexible product selections depending on the order.
If you are interested in becoming a wholesale partner, please contact our Customer Care team with some information about your business and the products you are interested in.
Our team will review your inquiry and get back to you with more information about availability, pricing, minimum order quantities, and wholesale terms.
Ready to work with us? Get in touch today and let's grow together.
Payment Methods
We offer secure and convenient payment options to make your shopping experience simple and safe.
Credit & Debit Cards
We accept major credit and debit cards through our secure payment processor, including Visa, Mastercard, American Express, and other supported cards.
Secure Checkout
All payments are securely processed through Stripe, a trusted global payment platform. Your payment information is encrypted and securely handled during checkout.
Payment Security
We use secure payment technology and industry-standard security measures to help protect your personal and payment information.
Shop with confidence at Homora House.