Shipping & Returns
Shipping Policy
At Homora House, we want your shopping experience to be simple, safe, and convenient. We carefully process every order and work with trusted shipping partners to deliver your products to your doorstep.
Processing & Delivery
Orders are typically processed within 1–3 business days after payment is confirmed. Once your order has been shipped, you will receive a confirmation email with tracking information whenever available.
Delivery times may vary depending on your location, shipping carrier, customs procedures, and other factors outside of our control. Estimated delivery times are provided at checkout or on the product page.
Shipping Costs
Shipping costs are calculated based on your destination, the items in your order, and the available shipping method. Any applicable shipping charges will be displayed during checkout before you complete your purchase.
Tracking Your Order
If tracking information is available for your order, it will be sent to you by email once your package has been shipped. Please allow some time for the tracking information to update after the carrier receives your package.
International Orders
For international shipments, delivery times may be affected by customs clearance, local regulations, holidays, or other circumstances beyond our control. Customers are responsible for any customs duties, taxes, or import fees that may apply to their order, where applicable.
Questions About Your Order?
If you have any questions about your shipment or need assistance, our customer support team is happy to help. Please contact us with your order number and we will do our best to assist you.
Return & Exchange Policy
At Homora House, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please contact our customer support team so we can help find the best solution.
Returns
You may request a return within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and preferably in its original packaging.
To start a return, please contact us with your order number, a description of the issue, and photos of the product when applicable. Please do not send an item back without contacting us first.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you received the wrong item, please contact us as soon as possible. We may ask you to provide photos or other information so we can review the issue and determine the appropriate solution.
Depending on the situation, we may offer a replacement, refund, or another suitable resolution.
Exchanges
If you would like to exchange an item, please contact our customer support team within 30 days of delivery. Exchanges are subject to product availability.
Refunds
Once your return request has been approved and, when required, the returned item has been received and inspected, we will notify you of the outcome.
If your refund is approved, the amount will be returned to your original payment method. Please note that processing times may vary depending on your payment provider or financial institution.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, customization, or other product-specific reasons. Any applicable restrictions will be communicated on the relevant product page.
Contact Us
If you have any questions about our Return & Exchange Policy or need assistance with an order, please contact our customer support team. We're here to help make your shopping experience with Homora House as smooth as possible.